Found First Agency
Privacy Policy
Effective: June 13, 2026 A2P 10DLC Compliant
Found First Agency ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.foundfirstagency.com, use our services, or communicate with us via SMS, email, or other channels.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
Contents
2. How We Use Your Information
1. Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third parties.
Information you provide directly
Name, email address, phone number, and business name
Mailing address and billing information
Messages, inquiries, and communications you send us
Information submitted through contact forms, lead forms, or opt-in forms
Login credentials for platforms we manage on your behalf
Information collected automatically
IP address, browser type, and operating system
Pages visited, time spent on pages, and referring URLs
Device identifiers and location data (city/region level)
Cookie and tracking pixel data (see Section 5)
Information from third parties
Lead data from advertising platforms (Google Ads, Meta Ads)
CRM data imported into our platform on your behalf
Google Business Profile interactions and review data
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our marketing services
Communicate with you about your account, services, and campaigns
Send SMS messages, emails, and other communications you have opted into
Process payments and manage billing
Respond to inquiries, support requests, and feedback
Monitor and analyze usage and performance of our services
Comply with legal obligations and enforce our Terms of Service
Protect against fraud, abuse, and unauthorized access
3. SMS & Communications
Found First Agency uses SMS messaging to communicate with clients and leads on behalf of our clients. All SMS communications comply with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC regulations.
Opt-InYou consent to receive SMS messages by submitting your phone number through one of our forms, checking an opt-in box, or texting a keyword to our number. Consent is never a condition of purchase.
Opt-OutReply STOP at any time to unsubscribe. You will receive one final confirmation and no further messages. To re-subscribe, reply START.
HelpReply HELP for assistance or contact us at [email protected] or (678) 405-9363.
FrequencyMessage frequency varies by campaign. You may receive up to 4–8 messages per month.
RatesMessage and data rates may apply. Found First Agency is not responsible for carrier charges.
4. Data Sharing Policy
🔒 SMS Data Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service providers and processors
We may share data with trusted third-party vendors who assist in operating our business (e.g., payment processors, email delivery providers, analytics tools). These parties are contractually obligated to keep your information confidential and may only use it to perform services on our behalf.
Legal requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Found First Agency, our clients, or the public.
Business transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.
Types of cookies we use
Essential cookies — Required for the website to function properly
Analytics cookies — Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing cookies — Used to track visitors across websites to display relevant ads (e.g., Google Ads, Meta Pixel)
Functional cookies — Remember your preferences and settings
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
SSL/TLS encryption for data transmitted to and from our website
Secure access controls and password-protected systems
Limited access to personal data on a need-to-know basis
Regular security assessments of our platforms and tools
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take steps to protect your own information.
7. Third-Party Services
Found First Agency uses the following third-party platforms and services to operate our business. Each is subject to its own privacy policy:
GoHighLevel (Data Processor)
Our primary CRM and marketing automation platform. GoHighLevel processes personal data on our behalf as a data processor under a Data Processing Agreement. They do not sell your data. View GoHighLevel Privacy Policy
Google (Analytics & Advertising)
We use Google Analytics, Google Ads, and Google Business Profile tools. View Google Privacy Policy
Meta (Facebook & Instagram Ads)
We may run advertising campaigns on Meta platforms on behalf of clients. View Meta Privacy Policy
Payment Processors
We use secure third-party payment processors to handle billing. We do not store your full credit card information on our servers.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access — Request a copy of the personal information we hold about you
Correction — Request that we correct inaccurate or incomplete information
Deletion — Request that we delete your personal information, subject to certain exceptions
Opt-out of SMS — Reply STOP to any SMS message at any time
Opt-out of email — Click "Unsubscribe" in any marketing email we send
Data portability — Request your data in a portable, machine-readable format
Withdraw consent — Withdraw any previously given consent for data processing
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
Client account data is retained for the duration of the service relationship plus 3 years
SMS opt-out records are retained indefinitely to honor unsubscribe requests
Website analytics data is retained for up to 26 months
Financial and billing records are retained for 7 years per tax requirements
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
We encourage you to review this Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business
Found First Agency
Address
8735 Dunwoody Place STE 6
Atlanta, GA 30350
Phone
Website
By using Found First Agency's services, you acknowledge that you have read and agree to this Privacy Policy.
© 2026 Found First Agency. All rights reserved.